Customer care policy
Our 30-day promise.
Last updated October 28, 2026.
If you’re not satisfied, contact us.
For Tovrinala products purchased on Amazon, contact us within 30 days of delivery to request a free return, replacement, or full refund.
How to request help
- Email tovrinala.cs@outlook.com within 30 days of delivery.
- Include your Amazon order number, product name, and a brief description of the issue.
- Tell us whether you would prefer a return, replacement, or refund. Our team will confirm the next steps for your order.
Before sending a return
Contact us first for return instructions. If we ask you to return an item under this 30-day promise, we will arrange a return at no cost to you. Do not send an item to an address on its packaging without instructions from our team.
Replacements and refunds
Replacement options depend on product availability. Our team will confirm how a refund will be processed for your Amazon order. Processing and payment-provider timelines can vary.
You can also use the support and return options available in your Amazon account. This brand promise does not replace any applicable rights or Amazon’s own order policies.